Privacy Policy

Privacy Policy – PKL Consulting

Last updated: 29 September 2026

PKL Consulting Ltd respects your privacy. This notice explains how we use personal information when you visit our website, contact us, complete a questionnaire, receive a business communication, or work with us.

Who we are

PKL Consulting Ltd is the organisation responsible for your information. We are registered in England and Wales (company number 09705232) at 37 Acorn Close, Middleton St George, Darlington, Co Durham, DL2 1GB. You can contact us about privacy at info@pklc.co.uk.

Information we use

We may use your name, role, organisation, business contact details, messages, questionnaire answers, meeting notes, and information relevant to an enquiry or our work together. Our website may also collect technical information needed to operate it and, subject to your choices, information about its use.

We receive information directly from you and may obtain business contact details from your organisation's website, professional profiles, public business records, contact verification services, or someone who introduces you to us. We may also consider public information about an organisation and its industry when deciding whether our services could be relevant.

Why we use it

We use information to respond to you, provide questionnaire results, arrange calls, deliver and support our services, keep appropriate business records, operate our website, and contact relevant people about PKL's services where the law permits.

Depending on the activity, our legal basis is taking steps you request before an agreement, performing an agreement, complying with a legal obligation, your consent where required, or our legitimate interests in operating and developing our business. When relying on legitimate interests for business outreach, we consider whether the contact is relevant and the effect on the individual. We do not treat completing a questionnaire or requesting its result as agreement to receive unrelated marketing.

Marketing and your choices

You can unsubscribe from marketing using the link in our email or by contacting info@pklc.co.uk. You have the right to object to our use of your personal information for direct marketing at any time, including any profiling for that purpose. We will stop that use when you object and may keep a minimal record to make sure we respect your choice.

Sharing and storage

We do not sell your details or share them with other organisations for their own marketing. Providers that help us operate our website, email, bookings, customer records, contact verification and questionnaires may process information to provide those services to us. We may also share information where required by law. Where information is transferred outside the UK, we use an applicable legal safeguard.

We normally review or remove the information of a potential client six months after our last meaningful interaction. If you become a client, we normally keep the relationship and service record while we work together and for two years afterwards to handle support and follow-up. We may keep particular records longer where the law requires it. We keep the minimum information necessary to honour an objection or unsubscribe request.

Your rights

You may ask to see or correct your information and, depending on the circumstances, ask us to delete it or restrict its use. You may also object to certain uses or withdraw consent where we rely on it. Email info@pklc.co.uk to make a request. You can complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.

Website choices and updates

You can manage optional website services through the privacy settings on this site. We may update this notice when our practices change; the date above shows the latest revision.

If you have any questions about this policy, please contact:
info@pklc.co.uk